Salesforce

SALESFORCE LIGHTNING

Radial, an Omnichannel Company for eCommerce, Migrated to Salesforce Lightning

SALESFORCE LIGHTNING

Radial’s order management, payment, fulfillment and customer care solutions are constantly evolving in order to delight customers and provide a competitive advantage. Radial transitioned its 100+ sales and customer service reps from the Salesforce Classic Interface to the Lightning UI to provide reps on the go with a better mobile-first experience and access to new and innovative selling features. We synthesized a complex readiness assessment while educating them on the new features. Together we created a vision for an improved CRM. We executed configuration updates, coordinated communication to the users and worked with Radial to train all Salesforce users. This harmonized, disciplined approach led to a smooth transition.
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